Support Area
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Frequently Asked Questions

  • Is the heater portable?
  • No, the heater must be fixed to the wall.
  • Can you paint over the radiator panels?
  • Yes, you can paint over them (powdercoated versions only).
  • Can you fit a 13amp plug?
  • Yes, you can, although, the standard procedure is to connect to a fused spur point. You must consult an electricians for bathroom installations.
  • Is the supply single phase?
  • Yes, 230volt/50hz.
  • Are they easy to fit?
  • Yes, fitting kit and instructions are enclosed with the heater.
  • Are the heaters easy to control?
  • Yes, in conjunction with our WCT100/TX thermostat programmer.
  • Is there a limit to the number of heaters that can be connected to the WCT/100TX?
  • There is no limit but you must consider that one controller for all heaters may not be practical.
  • How many WCT/100TX controllers do I need?
  • Ideally one for each heated room.
  • How can I keep running costs down?
  • Insulate your loft, invest in Cavity Wall insulation, fit double glazing, then, make sure the heating thermostat/programmers are set, or operated, to heat the occupied areas (ie. Avoid heating unoccupied rooms).
  • Can I replace my storage radiators that use ECONOMY 7 or ECONOMY 10 with Ecolec heaters and still use the off-peak tariff when available?
  • Yes, we can supply an Off-peak Changeover Contactor ECO7000 that can be fitted by your electrician.
  • Can I use one controller for one room?
  • Yes you can.
  • What is the warranty of your product?
  • Warranty of product is two years. This is a return to base warranty where the cost of carriage to Ecolec is at the customer's expense. All return carriage charges are to the expense of Ecolec.